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Warranty

Product warranty policy and legal disclaimers

Warranty Coverage Overview

Know your rights. Ride with total confidence.

Our Commitment

WHALEROAD warrants its products to be free from defects in materials and workmanship for a period of two (2) years from the date of original retail purchase. In the event of a manufacturing defect during the coverage period, WHALEROAD will, at its sole discretion, repair or replace the defective product or component.

Who is Covered?

  • Proof of purchase from an Authorized Dealer is required

What is Covered?

  • Structural defects and manufacturing flaws
  • Material failures under normal riding conditions
  • Replacement at WHALEROAD's discretion (repair or new unit)

What is NOT Covered?

1
Normal Wear and Tear

Consumable parts such as bearings, brake pads, seals, and freehub bodies, unless the failure is due to a material defect.

2
Improper Installation or Maintenance

Damage resulting from incorrect installation or adjustment. We strongly recommend installation by a professional bicycle mechanic.

3
Crash, Impact, or Abuse

Damage caused by accidents, crashes, abuse, or neglect. For such situations, please refer to our Crash Replacement Program.

4
Unauthorized Modifications

Products that have been modified, painted, or altered from their original condition.

5
Labor and Shipping Costs

Any costs associated with labor, packaging, and shipping the product to the warranty service center are the responsibility of the owner.

Legal Notices

Please review the following terms carefully

Safety & Installation Notice

The WHALEROAD R7 electronic shifting system is a precision bicycle component intended for professional installation. We strongly recommend having it installed and serviced by a qualified bicycle technician. The manufacturer assumes no liability for personal injury or property damage resulting from improper installation, unauthorized modification, or misuse.

Intellectual Property

The WHALEROAD brand, R7 product line, and all associated technologies are protected by patents and trademarks worldwide. Unauthorized reproduction, reverse engineering, or commercial exploitation is strictly prohibited and will be prosecuted to the fullest extent of the law.

Data Privacy

Ride data collected through the WHALEROAD app is used solely for product optimization and improving your user experience. We never sell your data to third parties. You retain full control—export or delete your personal data at any time.